Mitigating the Machinery Orders Decline: The Strategic Role of Aftersales Services
Machine tool orders have been trending downward since 2021. When fewer orders are placed, OEMs are making fewer sales and experiencing revenue disruptions.
Software vs Spreadsheets: How to efficiently manage and grow dealer parts business [Free Whitepaper]
This whitepaper delves into the critical comparison between traditional spreadsheets and modern aftersales software solutions, addressing the growing demands of global parts distribution and dealer management.
Efficient Spare Parts Management is Crucial – Here are Tips on How OEMs Can Optimize It
Spare parts management is more than a back-end OEM priority; it has major implications in the real world. With the right practices and technologies, dealers and OEMs can work together to ensure part availability
Understanding the Technician Shortage – and the Necessary Means to Overcome this Challenge
As skilled technicians become increasingly scarce, consumer expectations for products and services continue to rise. In this era of significant globalization and effortless global access to products, delivering superior services stands out as a crucial differentiator from the competition.
How to Improve OEM-Dealer Collaboration: A Step-by-Step Guide
Achieving true customer-centric excellence extends beyond merely digitizing and streamlining operations within isolated entities. It requires a robust collaboration between OEMs and dealers, a partnership that is vital in today’s highly competitive environment.
Ensure Machine Uptime During Harvest Season: How OEMs Can Help Farmers Spend Harvest Season in the Fields
During harvest season machine downtime can jeopardize a year of hard work. That’s why ensuring machine uptime is vital for OEMs.
Transformative Solutions with ClearOps: The Terex Case Study
Terex was facing a burning issue when it came to their service supply chain: they were blind on what parts and services their dealers are delivering to their end customers.
ClearOps’ Visibility Revolution: The Jungheinrich Case Study
Jungheinrich had several urgent matters they needed to address: proactive parts planning was tough, the order process was tedious, while delivery streams for parts orders remained complex.
How Generative AI Will Disrupt the Aftersales Business [Free Whitepaper]
Generative AI disrupts the aftersales business by elevating customer satisfaction, optimizing processes, and maintaining competitiveness in a dynamic marketplace.
The Flow of Goods Depends on the Flow of Data: How Hyperconnected Supply Chains Boost Supply Chain Efficiency and Impact Fill Rates
In a hyperconnected supply chain, precise data increases customer satisfaction and fill rates, while eliminating challenges for OEMs.
