Privacy policy

This privacy statement informs you about the processing of your personal data in connection with the website www.clearops.com.

1) Responsible data controller

The responsible data controller for this website is ClearOps GmbH, Baierbrunner Straße 35, 81379 Munich., Germany (“ClearOps”). More information is available in our website imprint.

If you have any question, please do not hesitate to contact ClearOps’ data protection officer. You can reach him at the address given above or by email to: info@clearops.com.

2) Personal data

Personal data means information relating to an identified or identifiable natural person, such as your name, email address, telephone number, postal address or the IP address of your computer.

3) Processed personal data

3.1 Data our webserver processes automatically

To present the right information to you on this website we process the following data:

• The address of the web page on this website you visit
• The address of the web page you visited immediately before, if any (the “referrer”)
• Date and time of your visit
• Properties of your device, particularly its operating system, the browser you use and your browser’s display window size
• Your device’s IP address in the internet
• ID numbers which we store on your device. With these ID numbers we can recognize your device as a website user. Technically, these ID numbers are stored in so-called cookies or eTags.
• Device IDs that consist of individual characteristics of your device. Based on these device identifiers, we can also recognize your device as a website user. Examples of such device identifiers are
  – The “identifier for advertisers” of the Apple operating system iOS
  – The “advertising ID” of the operating system Android

3.2 Data you provide

If you communicate with us, e.g. by filling out our website’s contact form, we process the personal data you provide in your communication.

4) Purpose and legal basis

4.1 Operating the website

We process your personal data in order to provide relevant information on this website that is tailored to your requirements, so that your visit to our website is as informative and profitable as possible.

Unless it is explicitly stated otherwise in the following sections the legal basis for this processing of data is Art. 6 (1) f) GDPR (balancing of interests – based on our legitimate interest to provide a website with relevant information for its users).

4.2 Contact form and email communication

If you send inquiries to ClearOps via the website contact form or by email, ClearOps processes the information you provide in such message (including your contact details) to deal with your inquiry. This particularly applies if you contact us because you are interested in our services and / or would like to order from us.

Unless it stated otherwise in the following sections the legal basis for this processing of data is Art. 6 (1) b) GDPR (pre-contractual activities and performance of a contract).

5) External service providers

For certain activities, we use external service providers to operate this website (e.g. data center operators). To the extent it is necessary these service providers also process personal data. ClearOps diligently selects and supervises its service providers. They process the data only in accordance with ClearOps’ instructions and are also bound by this privacy statement.

6) Third-party content

6.1. General

The internet is a connected environment. You will therefore not only find our own content on this website. We have also incorporated various third-party content that improves the way our website works. If you access one of our web pages with such third-party content, your browser establishes a direct connection to the servers of the respective provider and retrieves their content in order to display it to you.

6.2. Google reCAPTCHA

“Captchas” are a security feature of our website. Captchas help us to determine whether certain information are being entered by a machine or a human being (the word “Captcha” stands for “Completely Automated Public Turing test to tell Computers and Humans Apart”). For this purpose, we use the service “reCAPTCHA” which is provided by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (“Google.”). Google reCAPTCHA uses the following information to verify whether you are a machine or a human being:

• The types of data mentioned in section 3.1 above
• If you are logged in with Google information about your Google account
• Information on how you have previously used our website as well as other websites
• The way you enter data (e.g. the way you move your mouse on the reCAPTCHA fields)
• Potentially your answers to small tasks that your are asked to solve

When loading a web page with Google reCAPTCHA, your browser communicates directly with servers of Google in the USA, which may record the corresponding retrieval of data by your browser. There is currently no decision by the EU Commission that the USA generally offer an adequate level of data protection. Google has, however, committed to comply with the EU-U.S. Privacy Shield Agreement published by the U.S. Department of Commerce on the collection, use, and storage of personal data from EU member states. Further information is available here: https://www.privacyshield.gov/welcome.

Google’s privacy statement explains how Google uses and processes your information in connection with Google reCAPTCHA: https://policies.google.com/privacy?hl=en.

6.3. Google Fonts

We also use Google Fonts to display texts on this website (see https://fonts.google.com/). Google Fonts are provided by Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA (“Google.”).

The fonts provided by Google Fonts are loaded directly by your web browser into a local cache on your device. They can then be used for displaying text on this website and, if necessary, other internet websites using the same fonts (which will reduce download times if a font is already stored in the cache). If your web browser does not support Google Fonts or does not allow access to Google Fonts, your browser will try to display the text in a default font.

When loading a Google Fonts font, your browser communicates directly with servers of Google in the USA, which may record the corresponding font retrieval by your browser. There is currently no decision by the EU Commission that the USA generally offer an adequate level of data protection. Google has, however, committed to comply with the EU-U.S. Privacy Shield Agreement published by the U.S. Department of Commerce on the collection, use, and storage of personal data from EU member states. Further information is available here: https://www.privacyshield.gov/welcome.

Google’s privacy statement explains how Google uses and processes your information in connection with Google Fonts: https://policies.google.com/privacy?hl=en.

6.4. Legal basis

The legal basis for integrating third-party content as described in this Section 6 is Article 6 (1) f) GDPR (balancing of interests – based on our interest to present attractive content to users of our website in a technically efficient manner).

7) Retention periods

We store personal data only as long as it is necessary for the purposes described herein, or as long as it is necessary to comply with statutory retention periods.

The automatically processed data pursuant to section 3.1 will be deleted or anonymized after one week at the latest.

The data you provide pursuant to section 3.2 above will not be retained for longer than the statutory retention period of six years for business communication.

8) Your rights

Upon request ClearOps will inform you whether ClearOps stores any data about you, and if yes which. Under the statutory conditions you may have the right to demand that ClearOps rectifies, restricts processing of, or erases these data.

You also have the right to receive from us the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format. You have the right to transmit (or have transmitted) those data to another controller.

You also have the right to lodge a complaint with the competent supervisory authority for data protection matters.