Optimizing your after-sales performance requires more than the optimization of individual service processes.
Distribution networks of manufacturing companies often suffer from lack of visibility and supply chain inefficiencies.
OEM
- Customer satisfaction heavily influenced by Dealers
- Limited visibility and control in the Point-of-Sales
- Missing control tower
- Low customer fill rates due to high complexity and limited resources for parts and service planning at Dealers
- Decreasing Dealer loyalty
Dealer
- Decreasing service levels and lacking parts availability
- High working capital cost for non-moving parts
- Manual and non-digitized processes consume time better spent on customer facing activities
- Unloyal customers – change to: Disloyal customers
Customer
- Unexpected and costly asset downtimes
- Long Time to Repair due to missing parts at dealerships
- Little proactive customer care by Dealers and OEM
- Little brand loyalty and competitor outflow
The typical network of a manufacturing company suffers from both a lack of transparency and supply chain inefficiency.
OEM
- Customer satisfaction heavily influenced by Dealers
- Limited visibility and control in the Point-of-Sales
- Missing control tower
- Low customer fill rates due to high complexity and limited resources for parts and service planning at Dealers
- Decreasing Dealer loyalty
Dealer
- Decreasing service levels and lacking parts availability
- High working capital cost for non-moving parts
- Manual and non-digitized processes consume time better spent on customer facing activities
- Unloyal customers – change to: Disloyal customers
Customer
- Unexpected and costly asset downtimes
- Long Time to Repair due to missing parts at dealerships
- Little proactive customer care by Dealers and OEM
- Little brand loyalty and competitor outflow
Inventory
Anticipate Demand, Ensure Supply.
Having the right part at the right time in the right quantity has always been a challenge – until now. Optimize the service parts supply chain – from suppliers to distribution centers to dealers – to deliver exceptional after-sales service experiences. With a system designed to minimize manual efforts, ClearOps Advanced Inventory Management drives action toward exception management, strategic simulations and automatic optimization. Achieve best-in-class dealer service levels by automating stock refills and optimize the inventory of a multi-echelon distribution network to maximize customer satisfaction– at the lowest possible cost.
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Service
Digitize and Automate Technician Scheduling!
Our Workshop and Technician Management solution not only efficiently automates manual processes but represents an all-in-one solution when it comes to collaboration between inventory planning, IoT, and service management. An on-field app further supports technicians on the run by providing the right parts, manuals and more to ensure uptime and maintain high service levels.
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IoT / Field Assets
Connect Machines, Avoid Downtime
ClearOps connects to your machines, telematics data and more! This data is smartly combined to determine when services should be planned to avoid costly downtimes. Any issues are proactively detected and servicing can be planned in the Service Management Solution set. The required parts are made available, and your customer receives the best service possible!
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Once connected ClearOps offers 17 plug-and-play modules to optimize the service operation and increase revenue.
See ClearOps in Action
Take a look at how ClearOps scalability, partners and integrations set us apart from the competition. Customized to your unique questions.