ClearOps solutions are leveraged by leading global businesses.
AGCO – Managed Dealer Inventory (MDI)
Challenges
- No visibility of dealer inventory and customer facing fill rates
- Customer facing fill not under control of AGCO and reliant on dealer planning capabilities
Deliverables
- Design and rollout of a customized, web-based Service and Spare Parts planning solution (forecasting, inventory planning, replenishment planning and Workshop & Technician Management)
- Global Rollout to 1500+ Dealers across the globe
- Rollout of additional processes, such as Warranty Claim Management, Multi-Supplier Capability, Promotion Planning, Recommended Stocking Lists, Buyback Programs
- Data interface integration to 50+ dealer management IT systems and AGCO IT systems
- 24/7 Software operations and data maintenance including user support
Achievements
- Connected 1,500+ Dealer outlets and over 50+ Dealer Management Systems
- Achieved 15% increase in machine and parts sales
- Reduced non-moving inventory 9%
- Improved customer fill rates over 20%
Jungheinrich – Retail Inventory Management (RIM)
Challenges
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No visibility on the aftermarket point of sales
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Poor spare parts availability due to unsophisticated planning methods at the dealer
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Challenging inventory and demand planning due to low visibility on the actual point of sale
Deliverables
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Design and rollout of a web-based Spare Parts planning solution consisting of forecasting, inventory planning and replenishment planning
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Integrate inbound interface with dealers ERP (batch files & real time webservice)
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Integrate outbound interface with customers ERP for submitting orders
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Configure reporting capabilities
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Software operations and maintenance including user support
Achievements
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Created visibility of customer sales and inventory levels for OEM
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Significantly reduced time spent on inventory planning and purchasing by sales unit planner
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Connected 6 sales regions (Australia, South America, Europe)
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Enabled planning of spare parts for sales regions by central planner
Terex – Connected Dealers
Challenges
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Low customer fill rates at Dealers due to a combination of complexities and limited resources for parts and service planning
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Manual and non-digitized processes at dealerships
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Time spent on customer facing activities lacking due to manual processes
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Long time to repair due to missing parts at time of service
Deliverables
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Design and rollout of a web-based Service and Spare Parts planning solution
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Interfaces to Terex and Dealer Management Systems (incl. Terex Telematics)
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Support Terex Service Partners identifying service opportunities by leveraging real-time
telemetry data (calculate next service date and publish work order proposals) -
Ensure parts availability at Service Partners by incorporating planned services into the parts planning process and establishing direct order interfaces (EDI + real time webservice)
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Software operations and maintenance including user support
Achievements
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Connected 60+ Dealer outlets to CDI platform
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Increased fill rates and cumulative part sales at connected dealerships
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Significant reduction of planning efforts at Dealerships and Service Partners
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Supporting Service Partners by publishing 1000+ service opportunities per month
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