ClearOps solutions are leveraged by leading global businesses.

AGCO – Managed Dealer Inventory (MDI)

Company description:
Multinational agricultural equipment manufacturer
11 bn USD (2020)
Agricultural Machines


  • No visibility of dealer inventory and customer facing fill rates
  • Customer facing fill not under control of AGCO and reliant on dealer planning capabilities


  • Design and rollout of a customized, web-based Service and Spare Parts planning solution (forecasting, inventory planning, replenishment planning and Workshop & Technician Management)
  • Global Rollout to 1500+ Dealers across the globe
  • Rollout of additional processes, such as Warranty Claim Management, Multi-Supplier Capability, Promotion Planning, Recommended Stocking Lists, Buyback Programs
  • Data interface integration to 50+ dealer management IT systems and AGCO IT systems
  • 24/7 Software operations and data maintenance including user support


  • Connected 1,500+ Dealer outlets and over 50+ Dealer Management Systems
  • Achieved 15% increase in machine and parts sales
  • Reduced non-moving inventory 9%
  • Improved customer fill rates over 20%

Jungheinrich – Retail Inventory Management (RIM)

Company description:
Multinational manufacturer for efficient and reliable warehouse products
3.8 bn EUR (2020)
Intralogistics & Machinery


  • No visibility on the aftermarket point of sales

  • Poor spare parts availability due to unsophisticated planning methods at the dealer

  • Challenging inventory and demand planning due to low visibility on the actual point of sale


  • Design and rollout of a web-based Spare Parts planning solution consisting of forecasting, inventory planning and replenishment planning

  • Integrate inbound interface with dealers ERP (batch files & real time webservice)

  • Integrate outbound interface with customers ERP for submitting orders

  • Configure reporting capabilities

  • Software operations and maintenance including user support


  • Created visibility of customer sales and inventory levels for OEM

  • Significantly reduced time spent on inventory planning and purchasing by sales unit planner

  • Connected 6 sales regions (Australia, South America, Europe)

  • Enabled planning of spare parts for sales regions by central planner

Terex – Connected Dealers

Company description:
Global manufacturer of lifting and material processing products and services
3.9 bn USD (2021)
Heavy Construction Machinery


  • Low customer fill rates at Dealers due to a combination of complexities and limited resources for parts and service planning

  • Manual and non-digitized processes at dealerships

  • Time spent on customer facing activities lacking due to manual processes

  • Long time to repair due to missing parts at time of service


  • Design and rollout of a web-based Service and Spare Parts planning solution

  • Interfaces to Terex and Dealer Management Systems (incl. Terex Telematics)

  • Support Terex Service Partners identifying service opportunities by leveraging real-time
    telemetry data (calculate next service date and publish work order proposals)

  • Ensure parts availability at Service Partners by incorporating planned services into the parts planning process and establishing direct order interfaces (EDI + real time webservice)

  • Software operations and maintenance including user support


  • Connected 60+ Dealer outlets to CDI platform

  • Increased fill rates and cumulative part sales at connected dealerships

  • Significant reduction of planning efforts at Dealerships and Service Partners

  • Supporting Service Partners by publishing 1000+ service opportunities per month

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