ClearOps’ Parts and Products Management ensures higher fill rates and sales

State of the art demand planning and end-to-end transparency through Parts and Products Management. Always have the right part at the right time in the right quantity.

It’s frustrating when customers don’t get the parts and products they need

Lack of inventory leads to disappointed customers and lost sales. Lack of visibility leads to biased demand planning.

ClearOps optimizes and automates your Parts and Product Management from end-to-end to make sure you have everything you need when you need it. Review order proposals, get real-time parts availability, and see dealer information at a glance.
warehouse
THE IMPACT

Totally transform your end-to-end inventory management 

- 0 %
Less machine downtime
- 0

Less repair days
0 %
Increased customer fill rates
0 %
More machine and part sales
- 0 %
Less non-moving inventory
- 0 %
Quicker part ordering time
PARTS AND MANAGEMENT SOLUTION

A new way to track inventory

Core modules

Demand Forecasting

Leverage historical data and predictive algorithms to forecast future demand for Parts and Product Management, enabling proactive planning.

  • Automated Best Fit Forecasting: Harness the power of Deep Learning and Machine Learning to automate the selection of the optimal forecast method for each part, ensuring accurate predictions.
  • Utilize a Wide Range of Data: Time series data, including historic demand, consensus forecasts, planned services requirements*, public holidays, vacation schedules, and categorical data such as product and outlet information to capture complex relationships.
  • Probabilistic Forecasting: Enable precise forecasting by offering probabilistic forecasts, allowing you to choose any desired quantile between 1% and 99% that aligns with your specific needs.
  • Outlier Detection and Management: Benefit from built-in outlier detection algorithms that enhance the accuracy and reliability of forecasts by identifying unusual data points.
  • Forecasting New Products: Leverage the platform's ability to forecast new products, providing adaptability and versatility.

Parts Finder

Provide a centralized platform for dealers and service facilities to locate and procure parts from various sources, facilitating faster and more cost-effective repairs.

  • Global Inventory Transparency: Gain a comprehensive view of all parts available across the entire network, facilitating faster and more cost-effective repairs.
  • Intuitive Visualization: The module offers an intuitive and user-friendly global map visualization interface. Users can easily locate parts and their quantities at various locations, eliminating the need to search through multiple systems or contact different warehouses.
  • Order Requests: Send order requests to other parties directly through the platform, streamlining the parts acquisition process and promoting collaboration.

Order Execution

Automate order processing from dealers to OEMs, eliminating manual data entry and seamlessly integrating Parts and Products Management with various ERP systems.

  • Centralized Order Management: Dealers can create, manage, and submit parts orders within a single platform, eliminating the need for manual order placements.
  • Seamless Integration: The module seamlessly integrates with suppliers' and dealers' systems, streamlining the order execution process and eliminating the need for expensive direct integrations.
  • Comprehensive Order Overview: Easy-to-use order review screens provide dealers with a comprehensive overview of their parts, including real-time prices and stock information from suppliers, as well as the latest status of submitted orders.
  • Flexible Order Validation: The module offers a flexible rule set for order validation, allowing suppliers to enforce ordering policies such as minimum order value, ensuring compliance and efficient order processing.

Promotions Management

Plan, execute, and track promotions and discounts for Parts and Products Management, driving sales and customer loyalty.

  • Enhanced Collaboration: Enables OEMs to easily share promotion lists with their dealers, providing them with valuable information on promotional offerings.
  • Tailored Promotion Ordering: Dealers have the flexibility to define the desired number of weeks of supply they want to order for the promoted parts. The module calculates the required quantity based on the forecasted demand within the specified weeks of supply, ensuring optimized order quantities.
  • Direct Ordering: Seamlessly order promotion parts within the platform using the integrated "Order Execution" module. By eliminating the need for external files or paperwork, the ordering process is streamlined, saving time and enhancing overall efficiency."

OEM Control Center

Navigate your aftersales landscape with enhanced clarity and control, leveraging the multifaceted capabilities of our OEM control center. Elevate your operational intelligence and drive sustainable growth.

Discover Our Core Features:

  • Comprehensive Sales & Stock Data: Traverse through fragmented dealer networks with ease, obtaining detailed global sales and stock information.
  • Advanced Analytics Hub: Explore avenues in Sales Performance, Market Segmentation, and Upselling Opportunities with our state-of-the-art analytics.
  • Network Optimization: Efficiently rebalance and optimize your global Parts and Products Management for enhanced operational efficacy.
  • Global Asset Population Capture: Secure a detailed record of your entire global asset population, including a virtual service history and service bill of material for every machine, propelling your aftersales operations to new heights.
  • ESG Calculations: Evaluate the global CO2 emissions attributed to your aftersales network and uncover potential savings through inventory, service, or transport optimization.

Buyback and Returns

Streamline the process of handling buybacks and returns, improving efficiency and customer satisfaction.

  • Proved Parts Availability: Suppliers can utilize the dealer network's inventory to source products that are no longer available from the original supplier, expanding the range of available parts.
  • Reduction of Dead Stock: The service focuses on buying back parts with low movement from dealers, optimizing inventory utilization and freeing up storage space for more relevant and fast-moving parts.
  • Revenue Generation: Give Dealers the opportunity to sell excess inventory to their supplier, generating an additional revenue stream and reducing dead stock.

Inventory & Replenishment Planning

Effectively track and manage inventory levels, minimizing stockouts and reducing excess inventory costs.

  • Multi-Part Optimization: Utilize advanced techniques to optimize Parts and Products Management for multiple parts, maximizing service levels while minimizing costs.
  • Flexible Segmentation Logic: Tailor inventory strategies to different segments based on their unique characteristics, ensuring efficient inventory allocation.
  • Demand and Procurement Pooling: Pool demand and procurement for slow-moving parts to optimize inventory allocation and reduce costs.
  • Automated Order Creation and Approval Workflow: Streamline operations with automated creation of orders and rule-based approvals, supported by a multi-step review workflow.
  • Built-in transport optimization: Minimizing shipping expenses and maximizing container utilization by filling up orders with soon-to-be-ordered parts.
  • Efficient Part Supersession Management: Effectively manage part supersession by consolidating demand and stock from superseded parts, optimizing inventory utilization.
Comes with

Connectivity

Our Connectivity module offers robust data exchange solutions for seamless integration with various client systems. It supports multiple data exchange methods, including real-time and scheduled triggers, and provides extensive data format support for easy compatibility.

  • Versatile Data Exchange: The module supports real-time, scheduled, and process-chain based triggers for efficient data exchange between systems.
  • Extensive Data Format Support: All common data formats, such as .txt, .csv, .xls, JSON, and XML, are seamlessly handled, ensuring compatibility with diverse data sources.
  • Data Transformation and Mapping: The internal data integration engine empowers users to transform and map data from any format to meet system-specific requirements, facilitating smooth data integration.
  • Centralized Tracking and Error Management: It's part of our Parts and Products Management to provide centralized tracking of interaction logs and error alerts, enabling quick identification and resolution of data exchange issues.

Master Data Management

Centralize and manage all critical Parts and Products Management data, ensuring accuracy and consistency across the OEM-dealer network, facilitating effective collaboration.

  • Export Part, Asset & Price Master Data: Dealers can export comprehensive master data directly to their ERP systems.
  • Integration with Connectivity Module: Seamlessly integrates with the Connectivity module for flexible data transmission across various dealer ERP systems (DMS).
  • Automatic Detection of New Data: Intelligent rules automatically detect new data, such as part supersession, and propose corresponding updates.

Asset Management

Our Asset Management module serves as the central database, enabling seamless data sharing and creating a connected environment among all stakeholders. Access the latest Telematic/IoT data and ensure a comprehensive service history.

  • Central Machine Database: The "Asset Management" module acts as a centralized repository for machine information, serving as a foundation for data across all modules.
  • Collaborative Asset Records: Foster collaboration and information sharing among stakeholders by enabling clients to share asset records throughout the network. Establishing links between asset records creates a connected environment, eliminating separate installed base records.
  • Real-time Telematic/IoT Data: Access the latest Telematic/IoT data for each machine, providing valuable insights for dealers and facilitating informed decision-making. Stay updated on machine status, performance, and maintenance requirements for optimized service management.
  • Efficient Service Coordination: Streamline service coordination by leveraging the connected asset management capabilities. Direct service opportunities to the appropriate partners seamlessly through the integrated "Service Scheduling & Execution" module.
  • Monitor the virtual service history of each machine, leverage advanced analytics for your global service operations, and calculate preventive maintenance schedules

Cross References

Simplify the process of finding the right supplier part and mapping dealer part records with our Cross References module. Automatic matches based on cross reference information and other characteristics eliminate manual effort.

  • Automated Cross Referencing: Simplify the process of finding the right supplier part and mapping dealer part records to supplier part records. The module automatically proposes matches based on cross reference information and product characteristics.
  • Seamless Integration with Master Data Management: Streamline parts master data management by integrating the "Cross References" module with our Master Data Management system. Dealers can easily update their parts data and choose specific attributes from the supplier's data to enhance their own records, ensuring accuracy and consistency.
  • Expanded Parts Planning and Ordering: By mapping previously unlinked dealer and supplier parts, the module increases the availability of parts that can be ordered through our platform. This expanded selection enhances efficiency.
Core modules

Demand Forecasting

Leverage historical data and predictive algorithms to forecast future demand for parts and products, enabling proactive planning and optimized supply chain management.

  • Automated Best Fit Forecasting: Harness the power of Deep Learning and Machine Learning to automate the selection of the optimal forecast method for each part, ensuring accurate predictions.
  • Utilize a Wide Range of Data: Time series data, including historic demand, consensus forecasts, planned services requirements*, public holidays, vacation schedules, and categorical data such as product and outlet information to capture complex relationships.
  • Probabilistic Forecasting: Enable precise forecasting by offering probabilistic forecasts, allowing you to choose any desired quantile between 1% and 99% that aligns with your specific business requirements.
  • Outlier Detection and Management: Benefit from built-in outlier detection algorithms that enhance the accuracy and reliability of forecasts by identifying and managing unusual data points.
  • Forecasting for New Products: Leverage the platform's ability to forecast new products, providing adaptability and versatility to your forecasting process.

Parts Finder

Provide a centralized platform for dealers and service facilities to locate and procure parts from various sources, facilitating faster and more cost-effective repairs.

  • Global Inventory Transparency: Gain a comprehensive view of all parts available across the entire network, facilitating faster and more cost-effective repairs.
  • Intuitive Visualization: The module offers an intuitive and user-friendly global map visualization interface. Users can easily locate parts and their quantities at various locations, eliminating the need to search through multiple systems or contact different warehouses.
  • Order Requests: Send order requests to other parties directly through the platform, streamlining the parts acquisition process and promoting collaboration.

Order Execution

Automate order processing from dealers to OEMs, eliminating manual data entry and integrating seamlessly with OEM order systems and dealer ERP systems.

  • Centralized Order Management: Dealers can create, manage, and submit parts orders within a single platform, eliminating the need for manual order placements.
  • Seamless Integration: The module seamlessly integrates with suppliers' and dealers' systems, streamlining the order execution process and eliminating the need for expensive direct integrations.
  • Comprehensive Order Overview: Easy-to-use order review screens provide dealers with a comprehensive overview of their parts, including real-time prices and stock information from suppliers, as well as the latest status of submitted orders.
  • Flexible Order Validation: The module offers a flexible rule set for order validation, allowing suppliers to enforce ordering policies such as minimum order value, ensuring compliance and efficient order processing.

Promotions Management

Plan, execute, and track promotions and discounts on parts and products, driving sales and customer loyalty.

  • Enhanced Collaboration: Enables OEMs to easily share promotion lists with their dealers, providing them with valuable information on promotional offerings.
  • Tailored Promotion Ordering: Dealers have the flexibility to define the desired number of weeks of supply they want to order for the promoted parts. The module calculates the required quantity based on the forecasted demand within the specified weeks of supply, ensuring optimized order quantities.
  • Direct Ordering: Seamlessly order promotion parts within the platform using the integrated "Order Execution" module. By eliminating the need for external files or paperwork, the ordering process is streamlined, saving time and enhancing overall efficiency."

OEM Control Center

Navigate your aftersales landscape with enhanced clarity and control, leveraging the multifaceted capabilities of our OEM control center. Elevate your operational intelligence and drive sustainable growth with us.

Discover Our Core Features:
  • Comprehensive Sales & Stock Data: Traverse through fragmented dealer networks with ease, obtaining detailed global sales and stock information.
  • Advanced Analytics Hub: Explore avenues in Sales Performance, Market Segmentation, and Upselling Opportunities with our state-of-the-art analytics.
  • Network Optimization: Efficiently rebalance and optimize your global parts and product networks for enhanced operational efficacy.
  • Global Asset Population Capture: Secure a detailed record of your entire global asset population, including a virtual service history and service bill of material for every machine, propelling your aftersales operations to new heights with a unique database for future service excellence.
  • ESG Calculations: Evaluate the global CO2 emissions attributed to your aftersales network and uncover potential savings through inventory, service, or transport optimization.

Buyback and Returns

Streamline the process of handling buybacks and returns, improving efficiency and customer satisfaction.

  • Proved Parts Availability: Suppliers can utilize the dealer network's inventory to source products that are no longer available from the original supplier, expanding the range of available parts.
  • Reduction of Dead Stock: The service focuses on buying back parts with low movement from dealers, optimizing inventory utilization and freeing up storage space for more relevant and fast-moving parts.
  • Revenue Generation: Give Dealers the opportunity to sell excess inventory to their supplier, generating an additional revenue stream and reducing dead stock.

Inventory & Replenishment Planning

Effectively track and manage inventory levels, minimizing stockouts and reducing excess inventory costs.

  • Multi-Part Optimization: Utilize advanced techniques to optimize inventory levels for multiple parts, maximizing service levels while minimizing costs.
  • Flexible Segmentation Logic: Tailor inventory strategies to different segments based on their unique characteristics, ensuring efficient inventory allocation.
  • Demand and Procurement Pooling: Pool demand and procurement for slow-moving parts to optimize inventory allocation and reduce costs.
  • Automated Order Creation and Approval Workflow: Streamline operations with automated creation of orders and rule-based approvals, supported by a multi-step review workflow.
  • Built-in transport optimization: Minimizing shipping expenses and maximizing container utilization by filling up orders with soon-to-be-ordered parts.
  • Efficient Part Supersession Management: Effectively manage part supersession by consolidating demand and stock from superseded parts, optimizing inventory utilization.

Recommended Stocking Lists

Generate stocking recommendations based on the fleet of machines being serviced, ensuring dealers have the right parts readily available.

  • Comprehensive Guidance: Provide dealers with comprehensive guidance on parts stocking for their serviced machine park.
  • General and Outlet-Specific Lists: Generate general recommended stocking lists based on the network’s service records and tailor them to specific outlets by taking the specific serviced machine park into consideration.
  • Proactive Inventory Management: Identify potential shortage risks by comparing part requirements to current inventory levels.
  • Seamless Integration: Integrate with the Order Execution module for efficient direct ordering of selected parts.
  • Dealer Compliance Tracking: Track dealer compliance with stocking requirements to optimize service efficiency.
Comes with

Connectivity

Our Connectivity module offers robust data exchange solutions for seamless integration with various client systems. It supports multiple data exchange methods, including real-time and scheduled triggers, and provides extensive data format support for easy compatibility.

  • Versatile Data Exchange: The module supports real-time, scheduled, and process-chain based triggers for efficient data exchange between systems.
  • Extensive Data Format Support: All common data formats, such as .txt, .csv, .xls, JSON, and XML, are seamlessly handled, ensuring compatibility with diverse data sources.
  • Data Transformation and Mapping: The internal data integration engine empowers users to transform and map data from any format to meet system-specific requirements, facilitating smooth data integration.
  • Centralized Tracking and Error Management: The module provides centralized tracking of interaction logs and error alerts, enabling quick identification and resolution of data exchange issues.

Master Data Management

Centralize and manage all critical product and part data, ensuring accuracy and consistency across the OEM-dealer network, facilitating effective collaboration.

  • Export Part, Asset & Price Master Data: Dealers can export comprehensive master data directly to their ERP systems.
  • Integration with Connectivity Module: Seamlessly integrates with the Connectivity module for flexible data transmission across various dealer ERP systems (DMS).
  • Automatic Detection of New Data: Intelligent rules automatically detect new data, such as part supersession, and propose corresponding updates.

Asset Management

Our Asset Management module serves as the central machine database, enabling seamless data sharing and creating a connected environment among all stakeholders. Access the latest Telematic/IoT data for each machine and ensure a comprehensive service history.

  • Central Machine Database: The "Asset Management" module acts as a centralized repository for machine information, serving as a foundation for data across service management and parts planning modules.
  • Collaborative Asset Records: Foster collaboration and information sharing among stakeholders by enabling clients to share asset records throughout the network. Establishing links between asset records creates a connected environment, eliminating the need for separate installed base records.
  • Real-time Telematic/IoT Data: Access the latest Telematic/IoT data for each machine, providing valuable insights for dealers and facilitating informed decision-making. Stay updated on machine status, performance, and maintenance requirements for optimized service management.
  • Efficient Service Coordination: Streamline service coordination by leveraging the connected asset management capabilities. Direct service opportunities to the appropriate partners seamlessly through the integrated "Service Scheduling & Execution" module, maximizing service efficiency and customer satisfaction.
  • Monitor the virtual service history of each machine, leverage advanced analytics for your global service operations, and calculate preventive maintenance schedules

Cross References

Simplify the process of finding the right supplier part and mapping dealer part records with our Cross References module. Automatic matches based on cross reference information and other characteristics eliminate manual effort, expanding available options and enhancing efficiency. Integrated with Master Data Management for effortless updates in dealer systems.

  • Automated Cross Referencing: Simplify the process of finding the right supplier part and mapping dealer part records to supplier part records. The module automatically proposes matches based on cross reference information and product characteristics, eliminating the need for manual effort.
  • Seamless Integration with Master Data Management: Streamline parts master data management by integrating the "Cross References" module with our Master Data Management system. Dealers can easily update their parts data and choose specific attributes from the supplier's data to enhance their own records, ensuring accuracy and consistency.
  • Expanded Parts Planning and Ordering: By mapping previously unlinked dealer and supplier parts, the module increases the availability of parts that can be planned and ordered through our platform. This expanded selection enhances efficiency and provides dealers with a wider range of options to meet their needs.
PART PLANNING

Real-time parts availability at a fraction of the cost

clearops part finder
PART PLANNING

Get real-time parts availability at a fraction of the cost

clearops part finder
Screenshot view order
PLANNER REVIEW

View order proposals in one reliable place

DEALER FEEDBACK

Adjust future proposals based on dealer feedback 

Dealer Feedback ClearOps
DEALER FEEDBACK

Adjust future proposals based on dealer feedback 

Dealer Feedback ClearOps

Smart OEMs already manage their Parts & Products Management with ClearOps

Slideshow

ClearOps proactively thinks of solutions and considers AGCO strategy in customer conversations. There’s no “it’s impossible” with the ClearOps team. There are constant improvement opportunities and the team is open to them.

Thierry Martini
Director Global Parts at AGCO

Read Case Study

Slideshow

During the introduction of the Supply Chain Cockpit the connection of the local ERP systems was associated with many challenges. The ClearOps team consistently shows dedication to overcome them.

Stefan Hillienhoff
Jungheinrich

Read Case Study

Slideshow

With the help of ClearOps, we have transformed into a data-savvy and customer-centric organization, ensuring seamless delivery experience for our dealers and end-customers.

Reuven Chavira
Manager, Global Vendor Managed Inventory (VMI) and Integration at AGCO

Read Case Study

Slideshow

ClearOps empowers simplicity in our aftersales business. As a result of our technology partnership and leveraging the ClearOps Aftersales Hub, dealers save time on day-to-day tasks due to process automation, we improved inventory profile by reducing obsolescence while increasing part availability. It translates into higher sales and brand loyalty.

Florian Cadoret
Global Customer & Dealer Integration Manager at Terex

Read Case Study

Slideshow

We have always strived to ensure our customers have the right parts when and where they need them. Prior to ClearOps, we relied on historical purchase data and proxy calculations for dealer inventory planning, which didn't yield optimal results. Since working with ClearOps, our global dealer demand planning and fulfillment, along with our digital service offerings, have reached new heights.

Reuven Chavira
Senior Manager, Global Vendor Managed Inventory (VMI) and Integration

Read Case Study

Slideshow

We use the Supply Chain Cockpit to support our Sales Units, which hold larger assortments in local spare parts warehouses, in their inventory management. In addition to the wide range of possibilities the tool offers us, the great commitment, as well as the high level of flexibility and reliability shown by the ClearOps team throughout the entire course of the project is quite outstanding.

Stefan Hillienhoff
Jungheinrich

Read Case Study

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