ClearOps’ Visibility Revolution: The Jungheinrich Case Study

William Barkawi 20 May 2024 3 mins read

More often that not, service supply chains of manufacturing companies are very complex. When we look at service, usually companies face a complex network of owned business units across the world; including dealers, distributors and small mom-and-pop shops responsible for best servicing end customer needs.

ClearOps takes out this confusion by connecting all relevant players along the service supply chain on one platform, ensuring collaborative excellence for parts and service planning. Ultimately, it’s able to ensure global machine uptime at the lowest feasible cost and the highest degree of end-to-end digitization. Let’s have a closer look at what we did for Jungheinrich:

Who We Worked With

Jungheinrich AG is a German original equipment manufacturer building and selling material handling equipment, warehousing, and material flow engineering systems for the entire world. In these segments, the company is ranked second place in Europe, and third place globally. 

The Challenges

Jungheinrich had several urgent matters they needed to address. Primarily, they had a fragmented IT infrastructure that caused system breaks between the European headquarters and sales units in export markets. Indicating that they were lacking easy visibility on what was going on in the export markets. On top of that, they were experiencing tiresome manual processes when it came to parts planning and ordering processes. Proactive parts planning was tough, the order process was tedious, relying heavily on manual intervention for master data management, while delivery streams for parts orders remained complex.

Lead times were prolonged due to shipments primarily by sea, compounding a substantial volume of costly emergency orders to react on unexpected machine downtime. Summing up: due to Jungheinrichs fragmented IT landscape from their headquarters all the way to their export markets business units, visibility on what was going on was hard to achieve. In addition to that, parts planning was unprecise and all stakeholders were bugged down in manual processes when trying to ensure high part availability for end customers.

The Solution

We introduce ClearOps. A dynamic planning and collaboration platform that seamlessly connects into Jungheinrich’s relevant order systems as well as the business units ERP systems to fetch relevant data,
plan for future demand and execute orders. The goal was to deploy an end-to-end planning solution without replacing existing systems. Hosted on AWS, coupled with the ClearOps connector technology and neural network planning, the system facilitates real time data visibility across all regions, ensuring end-to-end data quality management and planning from the European headquarters to the export markets.
By automating end-to-end data, planning, and order management processes, a significant amount of time was saved. This resulted to decreased time spent on administrations and emergency orders, coupled with topline growth from increased parts availability resulting in higher sales.

What’s Included?

  • End to end data management: The ClearOps platform seamlessly connects with Jungeheinrichs ERP system and the respective ERP solutions in the export market, to pull all relevant data and push back the relevant orders and planning outcomes.
  • Full Visibility: In case of stock outs, the system facilitates transparency across all regions to properly rebalance supply and meet demand, making sure customers don’t face unnecessary machine downtime.
  • Advanced Planning: aside from the end-to-end data accessibility, the system leverages neural networks to better predict future demand and feed the sophisticated process around forecasting, inventory optimization, and replenishment planning. The combination of state of the art planning and integrated order execution provides a never seen system planning for the future with no manual work.

The Impact

Today, Jungheinrich has full visibility into what’s transpiring within their global service supply chain, enabling them to see every detail regarding current stock levels, upcoming demands, and having automated their end-to-end planning process. The team of dedicated Jungheinrich managers are equipped with a planning tool that provides full visibility, sophisticated planning and automation levels of order execution for any needs to their hands.

The Result:

  1. Higher part fill rates & sales
  2. Less working capital required through more accurate planning
  3. Less manual work required for data management, parts planning and order management
  4. Less data hiccups along the parts planning and order process
  5. Much fewer emergency orders and bull-whip order numbers

Next Steps

If you are interested in achieving new levels of visibility, efficiency, and profitability across your aftersales operations, like Jungheinrich, please fill out the form below to book a demo with us.