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Terex was facing a burning issue when it came to their service supply chain: they were blind on what parts and services their dealers are delivering to their end customers.
Jungheinrich had several urgent matters they needed to address: proactive parts planning was tough, the order process was tedious, while delivery streams for parts orders remained complex.
AGCO had several burning issues they needed to address. AGCO completely lost visibility over its >2.000 various dealers and distributors, their stocks and sales, as well as their service levels, once the produced equipment and parts had left manufacturing.
