Industry Vertical
Heavy Construction Machinery
Location
Connecticut, United States
Revenue
3.89 billion USD (2021)
The Terex Corporation is a worldwide manufacturer of aerial work platforms and material-processing equipment. Products include those that enable customers to reduce their impact on the environment.
Business Impact
Connected 60+ Dealer outlets to CDI platform Increased fill rates and cumulative part sales at connected dealerships Significant reduction of planning efforts at Dealerships and Service Partners Supporting Service Partners by publishing 1000+ service opportunities per month
Customer Fill Rate
Machine and parts sale
Non-moving inventory
Challenges
- Low customer fill rates at Dealers due to a combination of complexities and limited resources for parts and service planning
- Manual and non-digitized processes at dealerships
- Time spent on customer facing activities lacking due to manual processes
- Long time to repair due to missing parts at time of service
Deliverables
- Design and rollout of a web-based Service and Spare Parts planning solution
- Interfaces to Terex and Dealer Management Systems (incl. Terex Telematics)
- Support Terex Service Partners identifying service opportunities by leveraging real-time
- Telemetry data (calculate next service date and publish work order proposals)
- Ensure parts availability at Service Partners by incorporating planned services into the parts planning process and establishing direct order interfaces (EDI + real time webservice)
- Software operations and maintenance including user support
Florian Cadoret
Global Customer & Dealer Integration Manager at Terex
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