TEREX Success Story

Industry Vertical

Heavy Construction Machinery

Location

Connecticut, United States

Revenue

3.89 billion USD (2021)

The Terex Corporation is a worldwide manufacturer of aerial work platforms and material-processing equipment. Products include those that enable customers to reduce their impact on the environment.

Business Impact

Connected 60+ Dealer outlets to CDI platform Increased fill rates and cumulative part sales at connected dealerships Significant reduction of planning efforts at Dealerships and Service Partners Supporting Service Partners by publishing 1000+ service opportunities per month

+%

+%

Increase
Reduction

Customer Fill Rate

+%

+%

Increase
Reduction

Machine and parts sale

+%

%

Increase
Reduction

Non-moving inventory

Challenges

  • Low customer fill rates at Dealers due to a combination of complexities and limited resources for parts and service planning
  • Manual and non-digitized processes at dealerships
  • Time spent on customer facing activities lacking due to manual processes
  • Long time to repair due to missing parts at time of service

Deliverables

  • Design and rollout of a web-based Service and Spare Parts planning solution
  • Interfaces to Terex and Dealer Management Systems (incl. Terex Telematics)
  • Support Terex Service Partners identifying service opportunities by leveraging real-time
  • Telemetry data (calculate next service date and publish work order proposals)
  • Ensure parts availability at Service Partners by incorporating planned services into the parts planning process and establishing direct order interfaces (EDI + real time webservice)
  • Software operations and maintenance including user support
ClearOps empowers simplicity in our aftersales business. As a result of our technology partnership and leveraging the ClearOps Aftersales Hub, dealers save time on day-to-day tasks due to process automation, we improved inventory profile by reducing obsolescence while increasing part availability. It translates into higher sales and brand loyalty.

Florian Cadoret

Global Customer & Dealer Integration Manager at Terex

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