Case studies
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JUNGHEINRICH

JUNGHEINRICH Success Story

Industry Vertical

Material Handling

Location

Germany

Revenue

4.763 billion EUR (2022)

Jungheinrich is a leading machine manufacturing company that specializes in integrated solutions for material handling and intralogistics.

Business Impact

Through the implementation of ClearOps, Jungheinrich achieved remarkable results. By bridging the gap between supply and demand, they streamlined operations, reducing lead times and improving overall efficiency. The seamless integration of the order process eliminated system breaks and manual inefficiencies, leading to topline growth.

+%

+%

Increase
Reduction

Customer Fill Rate

+%

+%

Increase
Reduction

Machine and parts sale

+%

%

Increase
Reduction

Non-moving inventory

Challenges

  • Fragmented IT infrastructure with system breaks between the European headquarters and sales units on export markets.
  • High manual efforts for master data management in sales units.
  • Manual order process and separate handling of concurrent delivery streams for parts orders.
  • High lead times due to deliveries by ship and a significant number of emergency orders by air shipments.
  • Sales units sourcing from multiple suppliers using multiple tools.

Deliverables

  • Seamless end-to-end integration of the entire order process between the European headquarters and export markets.
  • Fully automated and integrated Master Data Management system to identify unknown parts and outdated master data, ensuring data accuracy at sales units.
  • Implementation and rollout of a multi-supplier capable solution automating the Replenishment Planning Process.
  • Harmonization and optimization of replenishment processes considering multiple delivery streams.
We use the Supply Chain Cockpit to support our Sales Units, which hold larger assortments in local spare parts warehouses, in their inventory management. In addition to the wide range of possibilities the tool offers us, the great commitment, as well as the high level of flexibility and reliability shown by the ClearOps team throughout the entire course of the project is quite outstanding.

Stefan Hillienhoff

Procurator @ Jungheinrich Service & Parts AG & Co. KG

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