ClearOps for

Construction & Mining

Maximized uptime through efficient OEM-dealer collaboration

Selected references from the Construction & Mining industry

Ensuring Uptime

We make sure that you transition from a reactive to a proactive service supply chain. ClearOps connects OEMs, Dealers and Machines on one single aftersales platform, ensuring that machines and spare parts are always in the right location at the right time.

Maintain Continuous Operation

Unplanned equipment downtime in construction and mining can stall projects and impact timelines. By streamlining your supply chain, you can avoid these interruptions and keep your operations running smoothly.

Avoid Costly Downtime During Peak Season

Unexpected breakdowns due to missing spare parts lead to expensive emergency orders and project delays. Proactive inventory management helps prevent these costly disruptions and keeps your projects on schedule.

Optimize Spare Parts Management

Poor inventory oversight can result in critical parts shortages or excess, leading to inefficient use of resources and increased maintenance costs. Effective supply chain management ensures you have the right parts when you need them.

How you can benefit from ClearOps

ClearOps is a platform that manages an entire ecosystem of machines, parts, and services.


OEM and Dealer Connectivity enables seemless collaboration and efficient supply chain visibility.

Always find the right parts in the right location. Whenever and whereever needed.

ClearOps provides you an overview about your "Recommended Stocking List" enabling OEMs and Dealers to predict your future demand.

Detailed service analyses on technician utilisation,average repair cycles and other important key figures.

Efficient technician management through automated deployment planningand real-time monitoring of work progress

Intuitive technician scheduling for efficient management and tracking of service orders.

Machine and customer data, service history,description of the service and time recording can be viewed at any time.

Your ideal partner for

Aftersales Software

ClearOps offers OEMs and dealers a solution that is perfectly tailored to their needs.

INVENTORY OPTIMIZATION

Make sure your dealers are enabled to provide world class customer services.

Global Dealer and Customer Visibility

You can’t improve what you don’t measure. We give OEMs full visibility over their network performance: access to global fill rates, inventory behaviour, service compliance and untapped revenue potential.

Retail Inventory Management

Beyond the mere visibility, OEMs gain control over what dealers have on stock and can effectively address fill-rate and sales improvements, whilst avoiding costly stockouts and machine downtime.

Proactive Service Enablement

Enable dealers to truly proactively service end customers and fulfill needs, by equipping them with all relevant and crucial service information at a glance: Service opportunities (IoT data in combination with service profiles), service manuals and service kits. Dealers will love it, since this information becomes available in the very same solution suite they already use to efficiently orchestrate their daily workshop and technician business.
Field Service Management

Repair more machines in less time.

Best in Class Demand Planning

Give away the tiresome planning process around forecasting, inventory optimization and replenishment planning. We integrate with your DMS system, your OEM order system and automate the entire planning process. The result? 30 minutes planning per week, and optimal fill-rates with minimized working capital.

Automated Order Management

Since we are fully integrated into your DMS and the OEM systems, we can automate the order process without any manual work behind.

Field Service Management

Maximize technician utilization, maximize billable hours – and repair more machines in less time. This is what ClearOps Service Cloud stands for. We ensure the highest degree of process optimization, collaboration and optimization between Workshop managers, parts managers and technicians in the field.

Our Connectivity Hub integrates with 80+ ERP and DMS partners to accelerate aftersales automation

It’s impossible to convince your entire distribution network to use the same software. This is why fragmented supply chains are so common. With us, you do not have to replace your existing IT infrastructure. By adding a layer of connectivity on top, our solution integrates with your existing IT systems to bring dealer, OEM, and manufacturer data together on one single platform.

faq

You have questions?
We have answers!

FInd our everything you need to know

How long does the implementation take?

The implementation time depends on how quickly you can provide ClearOps with all the required data and therefore varies from customer to customer. You can read about what is required for the implementation in the next question.

What is needed to set up the system?

(1) A signed contract
(2) A list of users, their respective roles and contact details
(3) A list of customers to be made available in the tool
(4) A list of machines to be made available in the tool
(5) A list of work orders to be made available in the tool

How does ClearOps ensure data protection?

ClearOps is ISO-certified (ISO 27001) and fully complies with all GDPR regulations. All personal data is carefully filtered and redacted to protect privacy and maintain confidentiality.

Can ClearOps be integrated into my existing systems?

Definitely! We are able to connect seamlessly with over 80 different ERP and DMS systems to ensure smooth integration.

How can I measure the ROI for this integration?

We conduct a thorough business analysis and work with you to calculate the return on investment (ROI) for your specific requirements. Whether you’re looking for end-to-end supply chain visibility, optimised parts and product management or our suite of service solutions, we deliver measurable results. By consolidating all relevant data into one central hub, ClearOps has increased customer utilisation rates by 43%, increased parts sales by 15% and reduced working capital by 20%.

What do you need to do to set up ClearOps?

We take care of a smooth implementation process that is tailored to the availability of your resources. We emphasise team buy-in and ensure a smooth implementation process that is tailored to your goals and requirements.

What is the advantage of a ClearOps implementation compared to in-house development?

With ClearOps, you save yourself an internal development team and months of testing and customisation. Our experienced experts work side by side with you to ensure a fast and efficient setup. Integration with over 80 different ERP systems guarantees a smooth implementation.

Can ClearOps help to gain the approval of all stakeholders colleagues?

Of course! ClearOps has a proven track record of connecting OEMs with thousands of dealers and systems. We understand the different interests of stakeholders and are able to manage these dynamics. Our team takes responsibility for managing expectations and maximising benefits for all stakeholders.

Contact

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Get in contact with us today - see your Aftersales Success tomorrow.

ClearOps is an aftersales platform that enables collaboration between manufacturers, dealers and end customers.
We are already trusted by the world's leading manufacturers and over 8000 associated dealers.

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