Solution Overview
for OEMs

Our platform ensures global part availability and proactive local technician support by connecting OEMs with dealers, optimizing machine uptime.

As an independent software provider,
we work with globally leading brands.

Impact at a glance

ClearOps empowers OEMs and dealers to excel in parts and service operations.

>8000
Connected Dealers
+15%
Parts Sales
-20%
Working Capital

Maximize global uptime and customer lifetime value with

ClearOps

Facing a complex dealer network and limited control over end customers? ClearOps connects you to both, transforming your service business from reactive to proactive.

Machine Uptime

While machine downtime can't be fully avoided, we ensure minimal repair time by guaranteeing parts and technicians are available and on their way when needed—proactively and without delays.

Parts Availability

Having parts available as an OEM doesn’t guarantee your dealers do too. We optimize parts availability at your dealers with advanced demand planning and fully automated order management—maximizing availability with minimal effort.

Full Visibility

We believe you can’t improve what you don’t measure. That’s why we provide full visibility into your dealer network’s parts and service operations, enabling complete control and targeted optimization for proactive customer excellence.

ClearOps empowers simplicity in our aftersales business. As a result of our technology partnership and leveraging the ClearOps Aftersales Hub, dealers save time on day-to-day tasks due to process automation, we improved inventory profile by reducing obsolescence while increasing part availability. It translates into higher sales and brand loyalty.

Florian Cadoret

Global Customer & Dealer Integration Manager bei Terex

The ClearOps Parts Cloud

Global Part Availability

The ClearOps Parts Cloud predicts parts demand for OEMs and dealers, automates order management, and ensures parts are available whenever and wherever needed—no manual steps required. From over-the-counter sales to service operations and new machine introductions, we predict demand and ensure supply, all underpinned by robust data integrations and master data management.

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Dealer DMS Integration

Already integrated with over 80 DMS and ERP systems

Without the right data and connections, there’s no visibility, control, or automation between you and your dealers. That’s why we’ve developed powerful connector technology, integrating all relevant systems to ensure full visibility and enable automation.

Connecting all relevant dealer DMS systems

Ensuring highest data quality and master data management

Scalable Solution

Dealer Parts Management

Fully automated demand planning and ordering process for Dealers and OEMs

ClearOps Parts Cloud streamlines planning and ordering between OEMs and dealers, providing OEMs with full visibility into global fill rates and stock levels while automating planning tasks for dealers. The result is an optimized process that maximizes fill rates at minimal cost.

Automated Demand Planning & Order Management

Full Workflow Automation for Dealers & OEM

State of the Art Demand Sensing and Shaping

Global dealer service Enablement

Rethink your service business and unlock new revenue potential

Our solution maximizes service collaboration between OEMs and dealers. One platform consolidates all critical service data and workflows, empowering dealers to proactively schedule technician operations using key OEM IoT, service profiles, and warranty information. One platform, all services. The future of proactive service.

Integrates key OEM and dealer service data

Proactively dispatches technicians to malfunctioning machines

Automates the service process from OEM to dealer to machine

faq

You have questions?
We have answers!

Find our everything you need to know

How long does it take to implement?

ClearOps is designed to rapidly integrate with OEMs and their dealer networks. Our advanced integration hub is already connected to over 80 different ERP systems, which allows for swift and sustainable system integration. While the timeline depends on the size of the dealer network and underlying ERP systems, we prioritize efficiency and ensure a streamlined implementation process. Gain visibility and control over your fragmented dealer and distribution networks in no time with ClearOps’ hyperconnectivity solution suite.

How are you ensuring data privacy?

At ClearOps, we understand the importance of data privacy. We are proud to be ISO certified and fully compliant with GDPR regulations. Rest assured that your personal data remains protected. Our focus lies in operational excellence of parts, products, technicians, and machines. Any personal data is carefully filtered and blacked out to safeguard privacy and maintain confidentiality.

Can ClearOps integrate with my existing systems?

Absolutely! ClearOps is built with a strong emphasis on system integration. We possess the capability to seamlessly connect with various systems, allowing for frictionless collaboration between you, your dealers, and your end customers. Our advanced transformation and processing techniques ensure that all systems speak the same language, enabling efficient data exchange. With ClearOps, bridge the gap between your fragmented networks and customers through our hyperconnectivity solution suite.

How can I measure an ROI from this integration?

Unlock the power of comprehensive ROI measurement with ClearOps. We conduct a thorough business analysis and collaborate with you to calculate the return on investment for your specific needs. Whether you seek end-to-end supply chain visibility, optimized parts and product management, or our service solution suite, we deliver quantifiable results. By consolidating all relevant data in a central hub, enhanced by advanced control tower applications, ClearOps has boosted customers’ fill-rates by 43%, increased part sales by 15%, and reduced working capital by 20%.

What is required from us to set it up?

Embark on a digital transformation journey with ClearOps, backed by your willingness and a committed team. Our implementation process is tailored to your resource availability and respects your constraints. While a few IT resources and a project manager from your side are essential, we handle the heavy lifting. We value team buy-in as a key success factor and ensure a smooth setup process that aligns with your goals and requirements.

What’s the advantage of implementing ClearOps as opposed to building it in-house?

By choosing ClearOps, you gain numerous advantages over building an in-house solution. Experience the power of instant connectivity with thousands of dealers and integration with over 80 different ERP systems. Avoid the lengthy and resource-intensive process of building such connections from scratch. Our platform harnesses global sophisticated data mining techniques, providing optimization power that is beyond reach for individual OEMs. With ClearOps, you skip the need for an in-house development team and months of testing and tweaking. Our expert tech professionals and supply chain pros work side-by-side with you to ensure a rapid and efficient setup. Tap into years of experience and knowledge, benefiting from ongoing support whenever you need it. Choose ClearOps to bridge the gap and gain visibility.

Can you assist us in getting buy-in from my stakeholders?

Absolutely! ClearOps has a proven track record of successfully connecting OEMs with thousands of dealers and systems. We understand the diverse interests of stakeholders and are skilled in navigating these dynamics. Our team takes responsibility for managing expectations and maximizing stakeholder value. With ClearOps as your partner, gain the support and buy-in of all stakeholders, ensuring a unified and successful implementation of our hyperconnectivity solution suite.

Contact

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Get in contact with us today - see your Aftersales Success tomorrow.

ClearOps is an aftersales platform that enables collaboration between manufacturers, dealers and end customers.
We are already trusted by the world's leading manufacturers and over 8000 associated dealers.

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