Industry Vertical
Components for agriculture, landscape maintenance, material handling, warehouse equipment and civil engineering
Location
Netherlands
Revenue
$986.7M
Royal Reesink is a diversified company operating in various industries, including agriculture, construction, and material handling, offering a wide range of products and services.
Business Impact
With the help of ClearOps, Royal Reesink successfully addressed their challenges and achieved transformative results. The implementation of the Parts Planning and Service Management solutions standardized processes, streamlined operations, and improved collaboration. By automating and integrating their systems, Royal Reesink achieved substantial efficiency gains and enhanced customer satisfaction.
Customer Fill Rate
Machine and parts sale
Non-moving inventory
Challenges
- Highly diverse process landscape across operational companies regarding service management.
- Various fragmented parts ordering processes in place across all operational companies.
- Sourcing of parts from multiple suppliers and servicing machines from multiple manufacturers.
- Lack of system integration between Royal Reesink operational companies and various supplier systems.
Deliverables
- Implementation of a multi-supplier capable Parts Planning solution that fully automates and standardizes the replenishment planning process.
- Rollout of a fully integrated Service Management solution covering the end-to-end service journey from case creation to service execution.
- Parts Planning and Service Management solutions are fully connected and possess bi-directional, real-time interfaces with ERP systems of operational companies.
- Modular solution approach allows flexible implementation depending on the needs of operational companies and systems of manufacturers.
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