The Proactive Service Guide: How to enable dealers to deliver exceptional, proactive services? [Free Whitepaper]

This whitepaper addresses the critical challenges faced by Original Equipment Manufacturers (OEMs) and their dealer networks in today’s market, where new machine sales are declining, and parts and service business has become increasingly important. OEMs possess vast amounts of valuable data related to their machines, yet this information is often siloed, leading to inefficiencies, lost revenue, and diminished customer satisfaction. Dealers, who are on the frontline of customer interactions, struggle with limited access to essential resources, resulting in longer service times and missed opportunities for predictive maintenance.

The solution proposed in this whitepaper is an integrated asset management system that consolidates critical data, empowering dealers to deliver proactive, efficient, and customer-centric services. By providing real-time access to IoT data, service manuals, and predictive maintenance tools, this solution enhances OEM-dealer collaboration, boosts service revenue, and improves customer satisfaction. This approach fosters a win-win scenario for OEMs, dealers, and end customers, ensuring long-term profitability and stronger relationships across the board.