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This whitepaper addresses the critical challenges faced by Original Equipment Manufacturers (OEMs) and their dealer networks in today’s market, where new machine sales are declining, and parts and service business has become increasingly important.
For companies and OEMs that dabble in the aftermarket business, providing effective aftersales service is one of the best investments for organizational growth and longevity.
In a world of internet, online shopping and Amazon, the paradigm shift from product focus to service centricity is evident.
Optimizing supply chains has always been complex, no matter what part of the supply chain you operate within. However, in the aftermarket business, there’s an additional layer of complexity.
Retail inventory management is a critical aspect of running a successful retail business. It involves managing the goods a business holds in stock to meet customer demand without overstocking or understocking.
Machine tool orders have been trending downward since 2021. When fewer orders are placed, OEMs are making fewer sales and experiencing revenue disruptions.
This whitepaper delves into the critical comparison between traditional spreadsheets and modern aftersales software solutions, addressing the growing demands of global parts distribution and dealer management.
Spare parts management is more than a back-end OEM priority; it has major implications in the real world. With the right practices and technologies, dealers and OEMs can work together to ensure part availability
As skilled technicians become increasingly scarce, consumer expectations for products and services continue to rise. In this era of significant globalization and effortless global access to products, delivering superior services stands out as a crucial differentiator from the competition.
Achieving true customer-centric excellence extends beyond merely digitizing and streamlining operations within isolated entities. It requires a robust collaboration between OEMs and dealers, a partnership that is vital in today's highly competitive environment.
During harvest season machine downtime can jeopardize a year of hard work. That's why ensuring machine uptime is vital for OEMs.
Terex was facing a burning issue when it came to their service supply chain: they were blind on what parts and services their dealers are delivering to their end customers.
Optimizing OEM Success, download the blog article to learn about proven strategies to boost fill rates and elevate customer satisfaction.
Jungheinrich had several urgent matters they needed to address: proactive parts planning was tough, the order process was tedious, while delivery streams for parts orders remained complex.
Generative AI disrupts the aftersales business by elevating customer satisfaction, optimizing processes, and maintaining competitiveness in a dynamic marketplace.
Effective warranty KPIs and management is crucial for meeting customer expectations, identifying trends, and fostering collaboration.
In a hyperconnected supply chain, precise data increases customer satisfaction and fill rates, while eliminating challenges for OEMs.
The Ultimate Guide for OEMs. Download your free Ultimate Guide to learn how to avoid machine downtimes and how to succeed in the aftermarket.
Increasing and being aware of your fill rates sets the stage for satisfied customers, increased sales, and improved supply chain efficiency.
The bullwhip effect is a supply chain phenomenon that occurs when small fluctuations in demand lead to large distortions down the supply chain. Read the full article to become a supply chain expert.
Increasing and being aware of your fill rates sets the stage for satisfied customers, increased sales, and improved supply chain efficiency.
Refrigerators, drilling machines, automobiles, trucks, excavators, harvesting machinery, and airplanes—what do all of these machines have in common?
The Goal of OEMs is Making Aftersales Success Measurable. This blog article showcases actionable insights on improving performance.
In the automotive industry, the aftersales market is expected to reach $589.01 billion by 2030. These are the top 5 Aftersales Trends in 2024.
The world for OEMs and many other companies has changed drastically. To meet customer expectations a supply chain management strategy is key. Competition is no longer between companies, it's between supply chains.
OEMs have a ton of systems in use and tend to offer a variety of applications to their dealers. Availability from their parts distribution centers sits comfortably above 90%–and yet, customer demands are still not met.
In the machine manufacturing industry, Original Equipment Manufacturers (OEMs) and their independent service channels face significant challenges due to fragmented service solutions.
OEMs offer their dealers a wide range of applications, including order systems, service dispatching, warranty claim systems, and numerous other services.
The aftermarket service industry offers OEMs a lucrative opportunity to better meet customer needs.
Despite this, the average manufacturer is only capturing 25% of its customer’s total service spending on its products. This not only loses you valuable profit margin, but also contributes to your competitors’ aftermarket business. A lose-lose.
AGCO had several burning issues they needed to address. AGCO completely lost visibility over its >2.000 various dealers and distributors, their stocks and sales, as well as their service levels, once the produced equipment and parts had left manufacturing.
Inventory management is a critical component of any heavy equipment OEM’s business, especially when it comes to spare parts components which typically have to be available at any given moment.
However, this is easier said than done. Having the right parts at the right time in the right place to ensure high fill-rates and limited downtime requires a lot of connectivity and visibility.
