Refrigerators, drilling machines, automobiles, trucks, excavators, harvesting machinery, and airplanes—what do all of these machines have in common?
Firstly, they are most likely pricey, with some being more expensive than others. Secondly, they’re not flawless—they’re bound to breakdown at some point.
The good news for manufacturers is that customers don’t expect machines to be flawless. However, they do expect their service experience to be flawless in the event that something goes wrong—especially when the consequences of machine breakdown are so severe.
Whether it’s empty shelves in a supermarket when trucks break down, construction sites coming to a halt due to a malfunctioning excavator, or a missed harvesting season due to broken down harvesting machinery—machine breakdown causes far-reaching issues across industries.
As an OEM, you may not be as responsible for repairs and maintenance as your dealers—but you’re responsible for satisfying your customers’ needs. It’s not about building a perfect machine, it’s about delivering a perfect customer experience.
In our free whitepaper you will find out more about the costs of failing to do so.
In the whitepaper, you’ll learn:
We hope you enjoy our free whitepaper about “The Real Cost of Machine Downtime”! We appreciate your interest and we’re always happy to discuss aftersales topics. Feel free to contact us at email@example.com