No New Data Stack
Uses the data and context already in Celonis, instead of another disconnected application.
The Agentic After Sales Platform
Powered by Process Intelligence
Agentic Service Parts Planning You Can Trust
Forecast intermittent demand, optimize inventory across your network and act on explainable replenishment proposals, built natively on Celonis. Every approved decision flows back into the ERP.
Service Parts Planning on Celonis
Boost Revenue
Through higher parts availability and improved service levels.
Improved Cash Flow
By optimizing inventory and working capital.
Operational Optimization
Through better decisions and exception-based planning.
Trusted AI Decisions
Through richer context and explainable recommendations.
The Challenge
Bridging the Gap from Planning Intelligence to Operational Execution
AI only creates value in Service Parts Planning when it understands the operational context behind every decision.
ChallengeTodayWith ClearOps × Celonis
Manual Legacy Planning
Today: Planning runs on SAP, BI reports and Excel. Manual reviews grow with every SKU.
With ClearOps × Celonis: Exception-based planning. Planners orchestrate decisions instead of reviewing every proposal.
AI Without Context
Today: Isolated AI tools miss the business context that intermittent, failure-driven demand needs.
With ClearOps × Celonis: Agentic planning grounded in Celonis operational context: relevant, explainable and trustworthy.
No Path to Execution
Today: Insights stay in reports, and AI pilots never turn into trusted decisions.
With ClearOps × Celonis: Actionable proposals, validated by planners and executed through existing ERP processes.
Why Celonis and ClearOps
Celonis Knows What's Happening. ClearOps Knows What to Do About It.
Fast Time to Implement
Building on existing data removes lengthy integration projects: from data to decisions in weeks, not months.
How It Works
How the Planning Agent Works
An agentic loop from context to execution: Celonis provides the operational context, ClearOps the planning expertise and AI agents that turn it into trusted decisions.
Connect
The planning agent reads live operational context through the Celonis Context Model and MCP.
Investigate
Root-cause analysis runs on every exception before a planner sees it.
Explain
Each proposal shows the drivers and reasoning behind it, so planners can validate it quickly.
Execute
Approved decisions are written back to the ERP within defined limits, with a full audit trail.
Benefits
What Agentic Service Parts Planning Delivers
Forecasts You Can Plan On
Reliable demand forecasts, even for intermittent and slow-moving parts.
The Right Policy for Every Part
Differentiated inventory policies by demand pattern, criticality, value and sourcing.
Less Capital Tied Up in Stock
Optimal stock levels that hit service targets at lower inventory cost.
Ready-to-Approve Proposals
Reorder points, safety stock and order quantities, prepared for every SKU.
One Plan for Your Whole Network
Balance inventory, service levels and transport costs across all warehouses.
Decisions That Reach the ERP
Approved parameters and order proposals flow straight into existing replenishment processes.
“The partnership with ClearOps provides the foundation for integrating service and machine data into our Process Intelligence Platform, eliminating a significant After Sales supply chain blind spot. The result is a supply chain that is perfectly synchronized with the real needs of customers and machines in the field.”
Peter Budweiser
General Manager Supply Chain at Celonis
Frequently Asked Questions
How do you generate value with the ClearOps Celonis Service Parts Planning App?
The app plans on the operational context already in Celonis. Higher parts availability and service levels boost revenue, optimized inventory improves cash flow, and exception-based planning lets planners act on explained, agentic recommendations instead of validating every proposal. Approved decisions flow straight into your ERP.
How is this different from other AI planning tools?
Isolated AI planning tools lack business context. ClearOps' planning agents ground every recommendation in the operational context already available in Celonis, so planners can see why a proposal was made and act on it with confidence.
Do planners stay in control?
Yes. The AI recommends with reasoning, planners approve with their expertise, and only then is the decision executed, within the limits you define and with a full audit trail in the ERP. Faster decisions without losing control.
Which parts can it plan?
Your service parts range, including intermittent and slow-moving parts, across your entire warehouse network.
How fast can we get started?
Because the app builds on the data already in Celonis, it avoids lengthy integration projects. Planners move from data to decisions and execution in weeks rather than months.
Book a Demo
Talk to an Expert
Tell us about your After Sales setup and we'll tailor a walkthrough to your priorities.
Security & Compliance
- ClearOps ISO/IEC 27001:2022 certified since 2023
- GDPR-aligned controls under a structured ISMS
- Celonis Platform with SOC 2 Type 2 and ISO/IEC 27001
- Full audit trail for every ERP write-back