Maximize uptime by using our Aftersales Service Suite

ClearOps transforms the entire service cycle, from case creation through job scheduling and execution in the workshop and on the field to advanced analytics.
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service management
THE IMPACT

Transform service journey by using our Aftersales Service Suite

0 %
Machine downtime
0
Days repair time
0 %
More executed services
0 %
Manual system maintenance work

Exceed customer expectations and SLAs with 
powerful software and data in a unique way

Our journey begins with case management every single time: customer portals, IoT servers, and manual input. We connect the dots and make sure services and parts are on their way before customers even ask for them. 
PARTS AND MANAGEMENT SOLUTION

The new era of service solutions- a platform vs software approach

We integrate your end-to-end supply chain, from OEM IoT data and dispatching to sharing documentation to a network of thousands of service facilities and technicians. Every stakeholder. One platform. The result? Very happy customers. 
  • Schedule and Execute Services in a New Way
    Scheduling Services is easy. But translating service contracts, IoT data, and more into service opportunities is not. We do it for you,  making sure your technicians have everything they need, always. 
  • Integrated Requirement Planning with underlying Master Data Management
    We make sure all service parts are available and dispatch skilled technicians and vans. Everything is fully automated, including the master data management between you and your OEMs.
  • Capture and Enrich your Installed Base Data 
    Track your entire fleet and enrich virtual service histories for machines like never before. Thousands of stakeholders, but just one big asset repository.
ClearOps Service Suite
Core modules

Case Management

Efficiently manage and process service requests from various channels, ensuring prompt response and effective communication with customers.

  • End-to-end coverage: from Case Creation to Work Order Generation and History and a Logs Section
  • Real-time integration with ERP and other Systems: Seamless connectivity and efficient workflow management.
  • IoT/Telematics service requests: Automatic requests from machine sensors or telematics servers and direct exchange of relevant information between OEMs and Dealers. Smart and reliable allocation of job requests to the corresponding dealer or service outlet. Eliminates unnecessary manual work and enables reliable maintenance and service programs.

Service Requirements Planning (Parts, Technicians, Resources, etc.)

Plan and allocate necessary resources such as parts, technicians, and equipment for service requirements, optimizing service delivery and minimizing downtime.

  • Integrated Service Part Management: Future service part requirements will be incorporated in the inventory optimization runs. Technicians can easily check availability and price of requested components whilst ordering new parts from OEMs can be done via one click.
  • Service Profiles: Simple and uncomplicated creation of predefined service profile templates to automate repetitive creation of frequently occurring jobs and their required tasks and parts planning.
  • Technicians Management: Comprehensive field-technician app allowing to manage technicians resources, working hours, holidays, and break times.
  • Technical Resources Management: Easy interface to manage technical resources and their availability.
  • Skills management: Automatic Matching of technicians and required skills to perform the job.

Workshop & Technician Scheduling

Streamline the scheduling of workshops and field technicians, optimizing resource utilization and ensuring timely service appointments.

  • Scheduling Dashboard: Intuitive interface allowing effortless and efficient scheduling of work orders to technicians.
  • Technicians Availability: Direct and compact visualization of all technicians’ availability ensuring optimal scheduling of work orders to technicians.
  • Technical Resources Availability: Visualization of available technical resources, simplifying and facilitating resources allocation and prioritization.

Workshop & Field Technician Execution App

Empower technicians with a dedicated app to efficiently execute service tasks, access relevant information, and update job status in real-time.

  • Mobility: Complete access to work orders and relevant information via the technician app, enabling technicians to perform the job from anywhere
  • Offline Modus: Fully functional and complete access to necessary information. Enables technicians to work without interruptions under any condition.
  • Parts Availability, Pricing, and Request: Easily check the availability and price of required parts. Seamlessly integrated with our Inventory Management System, technicians can also directly request needed parts or components without any delays or complications.
  • Attachments: Effortless uploading of pictures, videos, documentation, and files facilitating comprehensive information and aid in the repair of the maintenance process.
  • Technicians’ Time Tracking: Accurate tracking and monitoring of technician worked hours with built-in time tracking functionalities. Insights into productivity, precise reporting, and exact invoicing.

Invoice & Warranty Handling

Seamlessly handle invoicing and warranty claims, ensuring accurate billing and efficient resolution of warranty-related issues.

  • Warranty Claim Processing: Processing and handling every aspect of the warranty claim workflow. Highly flexible technological infrastructure enabling a taylor-made solution made for your needs.
  • Warranty Claim Validation Feedback: Efficient and reliable internal validation engine with API integrations fetching data directly from OEMs warranty system. Solid integration with any Dealership Management system for a smooth and streamlined validation process.
  • Warranty Claim Financial Feedback: Detailed feedback to warranty claims with comprehensive information on claimed and approved amounts. API-based integrations with any existing system.

Service Cost Calculator

The "Cost Calculator" module, seamlessly integrated with the “Service Scheduling & Execution”, provides automated pricing calculations for work orders and service plans. It simplifies the process of determining costs for services by accurately calculating and generating pricing information, which can be conveniently exported for further record-keeping and invoicing.

  • Automated Pricing Calculations: Seamlessly integrated with the "Service Scheduling & Execution" module, the "Cost Calculator" automates pricing calculations for work orders and service plans. It considers labor hours, rates, and parts from service plan intervals, ensuring accurate and consistent pricing for different services.
  • Customizable Service Plans: The module provides the flexibility to create and customize service plans for assets or model series. By incorporating additional services, parts, and expenses, it accommodates varying pricing models and business requirements.
  • Exportable Pricing Information: After generating pricing information, the "Cost Calculator" allows convenient export for further record-keeping and invoicing. This feature streamlines billing processes and ensures transparent communication with customers.
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Comes with

Connectivity

Our Connectivity module offers robust data exchange solutions for seamless integration with various client systems. It supports multiple data exchange methods, including real-time and scheduled triggers, and provides extensive data format support for easy compatibility.

  • Versatile Data Exchange: The module supports real-time, scheduled, and process-chain based triggers for efficient data exchange between systems.
  • Extensive Data Format Support: All common data formats, such as .txt, .csv, .xls, JSON, and XML, are seamlessly handled, ensuring compatibility with diverse data sources.
  • Data Transformation and Mapping: The internal data integration engine empowers users to transform and map data from any format to meet system-specific requirements, facilitating smooth data integration.
  • Centralized Tracking and Error Management: The module provides centralized tracking of interaction logs and error alerts, enabling quick identification and resolution of data exchange issues.

Master Data Management

Centralize and manage all critical product and part data, ensuring accuracy and consistency across the OEM-dealer network, facilitating effective collaboration.

  • Export Part, Asset & Price Master Data: Dealers can export comprehensive master data directly to their ERP systems.
  • Integration with Connectivity Module: Seamlessly integrates with the Connectivity module for flexible data transmission across various dealer ERP systems (DMS).
  • Automatic Detection of New Data: Intelligent rules automatically detect new data, such as part supersession, and propose corresponding updates.

Asset Management

Our Asset Management module serves as the central machine database, enabling seamless data sharing and creating a connected environment among all stakeholders. Access the latest Telematic/IoT data for each machine and ensure a comprehensive service history.

  • Central Machine Database: The "Asset Management" module acts as a centralized repository for machine information, serving as a foundation for data across service management and parts planning modules.
  • Collaborative Asset Records: Foster collaboration and information sharing among stakeholders by enabling clients to share asset records throughout the network. Establishing links between asset records creates a connected environment, eliminating the need for separate installed base records.
  • Real-time Telematic/IoT Data: Access the latest Telematic/IoT data for each machine, providing valuable insights for dealers and facilitating informed decision-making. Stay updated on machine status, performance, and maintenance requirements for optimized service management.
  • Efficient Service Coordination: Streamline service coordination by leveraging the connected asset management capabilities. Direct service opportunities to the appropriate partners seamlessly through the integrated "Service Scheduling & Execution" module, maximizing service efficiency and customer satisfaction.
  • Monitor the virtual service history of each machine, leverage advanced analytics for your global service operations, and calculate preventive maintenance schedule

Cross References

Simplify the process of finding the right supplier part and mapping dealer part records with our Cross References module. Automatic matches based on cross reference information and other characteristics eliminate manual effort, expanding available options and enhancing efficiency. Integrated with Master Data Management for effortless updates in dealer systems.

  • Automated Cross Referencing: Simplify the process of finding the right supplier part and mapping dealer part records to supplier part records. The module automatically proposes matches based on cross reference information and product characteristics, eliminating the need for manual effort.
  • Seamless Integration with Master Data Management: Streamline parts master data management by integrating the "Cross References" module with our Master Data Management system. Dealers can easily update their parts data and choose specific attributes from the supplier's data to enhance their own records, ensuring accuracy and consistency.
  • Expanded Parts Planning and Ordering: By mapping previously unlinked dealer and supplier parts, the module increases the availability of parts that can be planned and ordered through our platform. This expanded selection enhances efficiency and provides dealers with a wider range of options to meet their needs.
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Core modules

Demand Forecasting

Leverage historical data and predictive algorithms to forecast future demand for parts and products, enabling proactive planning and optimized supply chain management.

  • Automated Best Fit Forecasting: Harness the power of Deep Learning and Machine Learning to automate the selection of the optimal forecast method for each part, ensuring accurate predictions.
  • Utilize a Wide Range of Data: Time series data, including historic demand, consensus forecasts, planned services requirements*, public holidays, vacation schedules, and categorical data such as product and outlet information to capture complex relationships.
  • Probabilistic Forecasting: Enable precise forecasting by offering probabilistic forecasts, allowing you to choose any desired quantile between 1% and 99% that aligns with your specific business requirements.
  • Outlier Detection and Management: Benefit from built-in outlier detection algorithms that enhance the accuracy and reliability of forecasts by identifying and managing unusual data points.
  • Forecasting for New Products: Leverage the platform's ability to forecast new products, providing adaptability and versatility to your forecasting process.

Parts Finder

Provide a centralized platform for dealers and service facilities to locate and procure parts from various sources, facilitating faster and more cost-effective repairs.

  • Global Inventory Transparency: Gain a comprehensive view of all parts available across the entire network, facilitating faster and more cost-effective repairs.
  • Intuitive Visualization: The module offers an intuitive and user-friendly global map visualization interface. Users can easily locate parts and their quantities at various locations, eliminating the need to search through multiple systems or contact different warehouses.
  • Order Requests: Send order requests to other parties directly through the platform, streamlining the parts acquisition process and promoting collaboration.

Order Execution

Automate order processing from dealers to OEMs, eliminating manual data entry and integrating seamlessly with OEM order systems and dealer ERP systems.

  • Centralized Order Management: Dealers can create, manage, and submit parts orders within a single platform, eliminating the need for manual order placements.
  • Seamless Integration: The module seamlessly integrates with suppliers' and dealers' systems, streamlining the order execution process and eliminating the need for expensive direct integrations.
  • Comprehensive Order Overview: Easy-to-use order review screens provide dealers with a comprehensive overview of their parts, including real-time prices and stock information from suppliers, as well as the latest status of submitted orders.
  • Flexible Order Validation: The module offers a flexible rule set for order validation, allowing suppliers to enforce ordering policies such as minimum order value, ensuring compliance and efficient order processing.

Promotions Management

Plan, execute, and track promotions and discounts on parts and products, driving sales and customer loyalty.

  • Enhanced Collaboration: Enables OEMs to easily share promotion lists with their dealers, providing them with valuable information on promotional offerings.
  • Tailored Promotion Ordering: Dealers have the flexibility to define the desired number of weeks of supply they want to order for the promoted parts. The module calculates the required quantity based on the forecasted demand within the specified weeks of supply, ensuring optimized order quantities.
  • Direct Ordering: Seamlessly order promotion parts within the platform using the integrated "Order Execution" module. By eliminating the need for external files or paperwork, the ordering process is streamlined, saving time and enhancing overall efficiency."

OEM Control Center

Utilize advanced analytics and reporting capabilities to gain valuable insights into sales performance, demand trends, and operational efficiency, enabling data-driven decision-making.

Buyback and Returns

Streamline the process of handling buybacks and returns, improving efficiency and customer satisfaction.

  • Proved Parts Availability: Suppliers can utilize the dealer network's inventory to source products that are no longer available from the original supplier, expanding the range of available parts.
  • Reduction of Dead Stock: The service focuses on buying back parts with low movement from dealers, optimizing inventory utilization and freeing up storage space for more relevant and fast-moving parts.
  • Revenue Generation: Give Dealers the opportunity to sell excess inventory to their supplier, generating an additional revenue stream and reducing dead stock.

Buyback and Returns

Streamline the process of handling buybacks and returns, improving efficiency and customer satisfaction.

  • Proved Parts Availability: Suppliers can utilize the dealer network's inventory to source products that are no longer available from the original supplier, expanding the range of available parts.
  • Reduction of Dead Stock: The service focuses on buying back parts with low movement from dealers, optimizing inventory utilization and freeing up storage space for more relevant and fast-moving parts.
  • Revenue Generation: Give Dealers the opportunity to sell excess inventory to their supplier, generating an additional revenue stream and reducing dead stock.

Inventory & Replenishment Planning

Effectively track and manage inventory levels, minimizing stockouts and reducing excess inventory costs.

  • Multi-Part Optimization: Utilize advanced techniques to optimize inventory levels for multiple parts, maximizing service levels while minimizing costs.
  • Flexible Segmentation Logic: Tailor inventory strategies to different segments based on their unique characteristics, ensuring efficient inventory allocation.
  • Demand and Procurement Pooling: Pool demand and procurement for slow-moving parts to optimize inventory allocation and reduce costs.
  • Automated Order Creation and Approval Workflow: Streamline operations with automated creation of orders and rule-based approvals, supported by a multi-step review workflow.
  • Built-in transport optimization: Minimizing shipping expenses and maximizing container utilization by filling up orders with soon-to-be-ordered parts.
  • Efficient Part Supersession Management: Effectively manage part supersession by consolidating demand and stock from superseded parts, optimizing inventory utilization.

Recommended Stocking Lists

Generate stocking recommendations based on the fleet of machines being serviced, ensuring dealers have the right parts readily available.

  • Comprehensive Guidance: Provide dealers with comprehensive guidance on parts stocking for their serviced machine park.
  • General and Outlet-Specific Lists: Generate general recommended stocking lists based on the network’s service records and tailor them to specific outlets by taking the specific serviced machine park into consideration.
  • Proactive Inventory Management: Identify potential shortage risks by comparing part requirements to current inventory levels.
  • Seamless Integration: Integrate with the Order Execution module for efficient direct ordering of selected parts.
  • Dealer Compliance Tracking: Track dealer compliance with stocking requirements to optimize service efficiency.
Comes with

Connectivity

Our Connectivity module offers robust data exchange solutions for seamless integration with various client systems. It supports multiple data exchange methods, including real-time and scheduled triggers, and provides extensive data format support for easy compatibility.

  • Versatile Data Exchange: The module supports real-time, scheduled, and process-chain based triggers for efficient data exchange between systems.
  • Extensive Data Format Support: All common data formats, such as .txt, .csv, .xls, JSON, and XML, are seamlessly handled, ensuring compatibility with diverse data sources.
  • Data Transformation and Mapping: The internal data integration engine empowers users to transform and map data from any format to meet system-specific requirements, facilitating smooth data integration.
  • Centralized Tracking and Error Management: The module provides centralized tracking of interaction logs and error alerts, enabling quick identification and resolution of data exchange issues.

Master Data Management

Centralize and manage all critical product and part data, ensuring accuracy and consistency across the OEM-dealer network, facilitating effective collaboration.

  • Export Part, Asset & Price Master Data: Dealers can export comprehensive master data directly to their ERP systems.
  • Integration with Connectivity Module: Seamlessly integrates with the Connectivity module for flexible data transmission across various dealer ERP systems (DMS).
  • Automatic Detection of New Data: Intelligent rules automatically detect new data, such as part supersession, and propose corresponding updates.

Asset Management

Our Asset Management module serves as the central machine database, enabling seamless data sharing and creating a connected environment among all stakeholders. Access the latest Telematic/IoT data for each machine and ensure a comprehensive service history.

  • Central Machine Database: The "Asset Management" module acts as a centralized repository for machine information, serving as a foundation for data across service management and parts planning modules.
  • Collaborative Asset Records: Foster collaboration and information sharing among stakeholders by enabling clients to share asset records throughout the network. Establishing links between asset records creates a connected environment, eliminating the need for separate installed base records.
  • Real-time Telematic/IoT Data: Access the latest Telematic/IoT data for each machine, providing valuable insights for dealers and facilitating informed decision-making. Stay updated on machine status, performance, and maintenance requirements for optimized service management.
  • Efficient Service Coordination: Streamline service coordination by leveraging the connected asset management capabilities. Direct service opportunities to the appropriate partners seamlessly through the integrated "Service Scheduling & Execution" module, maximizing service efficiency and customer satisfaction.
  • Monitor the virtual service history of each machine, leverage advanced analytics for your global service operations, and calculate preventive maintenance schedules

Cross References

Simplify the process of finding the right supplier part and mapping dealer part records with our Cross References module. Automatic matches based on cross reference information and other characteristics eliminate manual effort, expanding available options and enhancing efficiency. Integrated with Master Data Management for effortless updates in dealer systems.

  • Automated Cross Referencing: Simplify the process of finding the right supplier part and mapping dealer part records to supplier part records. The module automatically proposes matches based on cross reference information and product characteristics, eliminating the need for manual effort.
  • Seamless Integration with Master Data Management: Streamline parts master data management by integrating the "Cross References" module with our Master Data Management system. Dealers can easily update their parts data and choose specific attributes from the supplier's data to enhance their own records, ensuring accuracy and consistency.
  • Expanded Parts Planning and Ordering: By mapping previously unlinked dealer and supplier parts, the module increases the availability of parts that can be planned and ordered through our platform. This expanded selection enhances efficiency and provides dealers with a wider range of options to meet their needs.
SERVICE PLANNER

Intuitively plan service work with a flexible overview

  • Switch between daily, weekly, and monthly views to see upcoming services
  • See key information about each service at a glance 
  • Auto-publish services based on telemetry data
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Service Planner ClearOps
SERVICE PLANNER

Intuitively plan service work with a flexible overview

  • Switch between daily, weekly, and monthly views to see upcoming services
  • See key information about each service at a glance 
  • Auto-publish services based on telemetry data
Book a demo
Service Planner ClearOps
Screenshot Service Management
WORKSHOP MANAGEMENT

A central place for work order scheduling and resource management

  • Get an overview of resources and technician availability in seconds
  • Maximize utilization rates by considering workforce skillsets and workshop features
  • Drag and drop technicians and workspaces to relevant services 
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PARTS REPLENISHMENT

Ensure you have the right parts for every service

  • Get relevant machine data at a glance
  • Switch between different viewing modes to see part availability
  • Track and monitor upcoming services so you always have the right parts
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Screenshot Parts Planning
PARTS REPLENISHMENT

Ensure you have the right parts for every service

  • Get relevant machine data at a glance
  • Switch between different viewing modes to see part availability
  • Track and monitor upcoming services so you always have the right parts
Book a demo
Screenshot Parts Planning
Screenshot Asset Management
ASSET MANAGEMENT

Monitor machines and execute preventive maintenance schedules in a fragmented network of dealers & service facilities

  • Plan future services and automatically run the entire requirements planning of service parts, technicians and further resources
  • Create a centralized view on global service and asset operations in a decentralized network
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How AGCO & TEREX maximized machine uptime across their entire supply chain 

Slideshow

ClearOps proactively thinks of solutions and considers AGCO strategy in customer conversations. There’s no “it’s impossible” with the ClearOps team. There are constant improvement opportunities and the team is open to them.

Thierry Martini
Director Global Parts at AGCO

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Slideshow

During the introduction of the Supply Chain Cockpit the connection of the local ERP systems was associated with many challenges. The ClearOps team consistently shows dedication to overcome them.

Stefan Hillienhoff
Jungheinrich

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Slideshow

With the help of ClearOps, we have transformed into a data-savvy and customer-centric organization, ensuring seamless delivery experience for our dealers and end-customers.

Reuven Chavira
Manager, Global Vendor Managed Inventory (VMI) and Integration at AGCO

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Slideshow

ClearOps empowers simplicity in our aftersales business. As a result of our technology partnership and leveraging the ClearOps Aftersales Hub, dealers save time on day-to-day tasks due to process automation, we improved inventory profile by reducing obsolescence while increasing part availability. It translates into higher sales and brand loyalty.

Florian Cadoret
Global Customer & Dealer Integration Manager at Terex

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Slideshow

We have always strived to ensure our customers have the right parts when and where they need them. Prior to ClearOps, we relied on historical purchase data and proxy calculations for dealer inventory planning, which didn't yield optimal results. Since working with ClearOps, our global dealer demand planning and fulfillment, along with our digital service offerings, have reached new heights.

Reuven Chavira
Senior Manager, Global Vendor Managed Inventory (VMI) and Integration

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Slideshow

We use the Supply Chain Cockpit to support our Sales Units, which hold larger assortments in local spare parts warehouses, in their inventory management. In addition to the wide range of possibilities the tool offers us, the great commitment, as well as the high level of flexibility and reliability shown by the ClearOps team throughout the entire course of the project is quite outstanding.

Stefan Hillienhoff
Jungheinrich

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Get in contact with us today - see your Aftersales Success tomorrow. Book your free demo now!

ClearOps is a hyper-connected aftersales platform that predicts future demand, automates service work, and enables smooth collaboration between manufacturers, dealers, and end customers. 
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